How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
Customer Reviews
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I am yet to use to give a complete review. but delivery was timely
Article according to the photos and the description, beautiful bottle, tested once wig does its job, to see if it holds in time.
Pas encore essayé more rapidement
Super efficace foncez
Arrived in good condition, I am 02 years old to use it before it reaches the expiration date, I have not used it yet but I hope to have a good result
Wow great
I will try... and comment on everything in case I can bear the sweat or the water
Great
Products complies and corresponds well to detail glue very well and efficient and arrives very quickly
Parfait
I arrive very well packed thank you and fast
Great product, it has a strong smell but great hold. Paired with the wax it melts completely
received today 1/10/24 nice 👍
Muuuuuuuuuuuy satisfeeeeeeeeeechaaaaaaa lo recoooooooomiendooooooo enchantadasaaaaaaa looooo revereeeeeee to buy
not used this before but would highly recommend
not tried it yet
Very good product
works really nicely. I love melting my lace with this. very nice response from the seller. arrived very fast
It's as described, though unopened yet but I believe it will be good
received but yet to use. fingers crossed 🤞
Perfect glue for wig, the best with the Got2be.
Item received after two weeks. Was packed very well and works nicely. Thank you.
I still don't try it but I liked the presentation
Well but there's better
Arrived quickly well packed