How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
Customer Reviews
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Hair came within 3 days, hair is so soft and it matches the product description. It came pre plucked and the hairline looked amazing. The seller is also great and makes sure your order is beautifully packaged and lets you track delivery progress! I 100% recommend this hair.
It looks natural, just like the hair on my own head. This wig was the best,it was super soft and exceeded my expectations. In my opinion,this is 100% perfect human hair. The customer service attitude was very good too. After I received it,I asked them how to take care of their hair,and they explained it carefully to me.Thank you!!!
WOW!!This is one of the best wigs I have ever received honestly.The lace and hairline are very natural. It's very full and the lace blends well with my skin tone. It's so smooth and very breathable.
This wig was perfect quality ,the length was accurate ,very fast shipping also it came in 3 days
It took 4 days . I am impressed how fast it came. I was dissapointed at frist becuase of The curls. Bit its human wig so i mase sone new curls with a straightener to get the desired curls.
Hair smells weird but honestly love and will definitely buy again and hair is super soft
Love the wig, I'm obsessed. Can't wait until it's installed to see it thoroughly and give better pictures. The wig is long and soft with no smell. The hair is really nice even better than the picture I would recommend
This is the best wig I've ordered so far! I've experienced little to no shedding and the wig is true to length.Hair looks natural. Packaging was cute! this is a great wig especially for the price.
very good silly full and no smell
Loveeed this hair, small knots who are easy to bleach. The lace was giving scalp ( i took this pic befors even melting. The shippin was super fast!! Get the hair asappp
Came within the next five days . No smell , great lace . Curls are real bouncy and minimum shedding .