How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
I loved it is the second time I buy
The package has Summer received in time and is ideal for description. Too content with my purchase I recommend.
Very beautiful extensions of kanekalon, do not shine like other brands and already in the Braid looks like natural hair… I only used 6 extensions of 8, and still they were very very very precious! My height is 1.61 and the extensions reach the bubbles
Very fast delivery and the Adds are beautiful. Thank you
The hair are very nice and soft. Will order again.
parfait
REN-TA-BLE. The 8 Wicks are 4 packs for each to € while in the afro store, untangles and 20 inches € 4 and dust, and with the colors it's worse. Profitability satisfied. I clearly think that if you make your synthetic wig from A to Z, these wicks are made for and the quality is there. Buy because it quickly part. part out and in promotions. Delivery is fast, 6 days and it's folded😘
Shipping came fast. Good amount of hair
As always, good quality and very fast shipping! Thank you
Very good👌
exactly as picture but is not silky
They are the 8 braids, they have excellent quality, they do not weigh, I loved them. They arrive very well
order receive thank you
arrived quickly, exactly as shown in review pics. happy with order
Received with thanks.
Arrived quickly good quality. Very good price I am satisfied. Not yet tried I would complete my opinion once do your hair
Super fast, arrived, thank you very much Although they are thin, but they look good