How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
Customer Reviews
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This hair is beautiful! Everyone loves it on me. this was the color I needed in my life.
It's very soft and there's minimal shedding. I received a lot of compliments on this wig. The lace melted easily and I didn't bleach the knots.
Hair was soft and lace was very easy to work with. Great hair for beginners. Little to no shedding and the color was just like the pictures.
It s prom time , and I was looking for bundles and closure that was as close as possible to my daughter s natural hair color. And this was perfect.
GET THIS HAIR BUNDLES I can tell you that it s worth it
I charm hair is really beautiful and soft I like it very much, it's human 100% 0 entanglement I give you 10 of 10
I was so scared to try an brown hair for I always in black but this hair is giving 100% human hair , no smell , true to length and density , curls is really soft , fast delivery shipping takes a few days , minimal shedding which is normal comparing to other vendors, these are truly Brazilian human hair bundles.. girly just check the picture out IM INLOVE IM OBSESSED WITH THIS BUNDLES AND THEY ARE CHEAP COMPARED TO OTHER COMPANIES
The hair is soft and very bouncy, bundles are true to length. Bought it for my sis in law birthday that is this weekend so I hope she will love them as much as I do. Very much pleased with my order
I can't wait to install this hair!! It's so soft and true to length, this is my second time ordering from this company and they never disappoint!😍the hair was well packaged and the hair didn't have a smell at all. It doesn't shed and the knots on the closure is so small and they even left out edges for you!😍 10/10 would definitely recommend❤️
Bought for my aunt and she loves it. She's not a hair person so the closure comes in very handy. The bundles are very soft, has no smell and very pretty. Bundles n closure are truth to length and I was able to bleach the lace on the closure pretty easily. I will attach a band in the cap so she can wear it glueless. For the price this is a steaaallll.
This hair was very good quality. True to length. Curls were already amazing, very soft!! NO SMELL !! , rarely to no shedding , very easy to brush and comb through !! Definitely can reuse this hair a couple of times for different styles . Worth the purchase and would definitely be using their hair again !
This is the best bundles I have ever reviewed they have great quality. And there was no smell or shedding after I washed the hair and the closure was easy to sew. The hair held curls good as well
Let's start with the quality .The bundles are soft and lightweight .The price was a steal .I ran my brush through them a couple times to see if there would be shedding and let me tell you this ,not a strand of hair fell from these bundles .These are definitely worth it .
These bundles plus the closure quality is excellent the texture is soft and it very shinny, bouncy and true to length. Can't wait to install
These bundles are super soft and amazing. They are easy to style absolutely no shedding at all. These bundles were a very good price for the quality of the product. I would highly recommend you to buy these bundles.
i am impressed with this hair. this hair was very full, no weird smells, minimal shedding, i don't have to brush it that often.. i used this for a quick weave for about 3 weeks.. curled once when i got it done.. still curly. can probably use again for another quick weave. will buy again.
"I like the texture of the hair it feels natural. Affordable comfortable and adorable. this is my 1st time purchasing from Kapelli hair and this hair is good quality, there was no smell and the hair does not tangle or shed, and you can also straighten the hair with out it burning ! I definitely will order again."
I had no issues with the bundles and closure I received. They were full ,no odor and true to length. Will order again. Currently have in the same install for over a month and hair is holding up great. Just have to take care of it.
I purchased this set of hair for a Glow Party Event at my job. I got so many compliments! It is a 22, 24, 26 bundle with a 20 inch 4x4 lace front. As for the pictures, the length of the closure and bundles the correct length. The texture is so soft to the touch and very easy to apply curles if needed. The quality of the bundles were excellent as it didn't thin out towards the bottom of the bundles. I am able to wear it straight, wavy, or really curly depending how I want to wear it for the day, so very versatile. I definitely will be purchasing again in the future.
Hair is very full smell free fast shipping used 3 1/2 bundles barely half
I was nervous about buying hair online, but this bundle did not disappoint. It's soft, manageable, and beautiful. It came with no scent and the knots easily bleached. I was more nervous about the hair not being true to the inch but babaay, LONG HAIR DON'T CARE. 10 OUT OF 10.
This hair is bomb 💣 baby.... I already have it in my cart to order again... I have had no shedding, no tangling, and the hair is super soft... I order a 24 in and I got the right length.... This hair was giving what it suppose to give.... I have had it in for over week now and I can still run my fingers through it with no problem... Order sis... You won't be disappointed... Oh and it holds a curl with no product...
I love this bundle. It's so thick and the texture is super soft. I love that it does not shed and I can style it how ever I want.
First I must say I love the quality of the bundles it s so soft. The unit is worth every penny and I recommend it 10/10. It doesn t shred a lot, true to length, and the bundles are not thin. If your thinking about buying it I think you should you ll never regret it.💯 It has a natural color as they stated and the curls are super cute. I will definitely purchase brown bundles next time.
I am thoroughly impressed with this site and the seller. 1. I mentioned that I needed the shipment within four days. The customer representative assured me that they valued me as a customer and promptly contacted the seller. True to their word, I received the hair within four days. 2. Upon receiving the hair as promised, both my beautician and I were delighted with its quality. She noted that the hair is very soft, the bundles are full, it curls beautifully, and there is no shedding. She was so impressed that she plans to purchase from this vendor for her clients. I am thrilled to have finally found hair that works perfectly for me. I highly recommend purchasing from this vendor.