How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
Customer Reviews
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The quality of natural hair is perfect. This is the second time I 've passed this order to you. I am very satisfied with the service and the speed of the sending
Good quality
Good quality, arrived fast. To weigh from being short to size 26. The wig is beautiful. I recommend it.
this wig is true to length BUT highlights added in are shorter in length. minimal to NO shedding, super soft & shiny doesn’t tangle . in terms of the color i had to tone the wig i found the blonde parts needed work. overall a decent wig if you don’t wanna spend too much
Amei, always buy Nessa Loja
I'm always shopping with this store, it hasn't let me down.
Got the hair in time and it was true to length
i really do like these wigs. it's a little frizzy, but the hair hangs good, hangs like beach tousled hair. color is good. i do wish there was more hair on top. it kind of looks bald on both ones i have ordered.
Love this wig! very soft and the colour is perfect. I would buy it again.
Good wig
Soft. True to length. So far, no shedding. The highlights are evenly distributed. Fast delivery. Packaged well.
Very beautiful similar cm from the advert
Shipping was fast,beautiful hair I recommend it to everyone
The color is beautiful, true to length, well packed, arrived before the deadline, recommend the store, recommend the seller. Thank you for the gifts❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️
Pretty hilights and light brown color. Stretched length measured right. Transparent lace. No shedding and no knotting, but there are alot of shorter hairs throughout that make it look like hai1r breakage. I am ordering another and i hope the next one has less breakage. i will let you know in a follow up review. My opinion, it is 100 percent human hair.
Satis feita
I loved the hair as always, but I ordered size 28 and it seemed to me to be size 26… but I loved it
It's wig beautiful it's like on the photo I recommend
Very beautiful wig, recommend is my 4 order
beautiful hair, love it, soft , quality, the hair moves......
Very good
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Very communicative, the hair is beautiful buy will not regret, arrived ahead of time and I will buy more hair in this store
I loved the quality of this wig, it is very beautiful real hair, real length, I am satisfied with my purchase. It took a little time to receive but communication with the seller was good he helped me to get the package fast, because I needed urgent. So I give 5 stars and I will buy again in this store.
I have already bought other times and love the quality, it arrived ahead of schedule too!🥰💜