How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
Customer Reviews
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These extensions are beautiful. Because I had bought others of another color and the same brand and they were horrible of very poor quality I returned them, then I asked for these again and those that arrived are beautiful look very natural
GOOD
The product arrived very exactly. Excellent hair soft and without beautiful spills. I ordered 18 inches (45cm ). Good seller, of course I will keep asking.
THIS STORE IS VERY HONEST AND SENT WHAT IS IN PICTURE, no complaints only satisfaction here. Thankyou. Will be back!
Very quality
They are incredible I asked for two packages and I am delighted, I will order them again without problem and I recommend them super, it took me less than 15 days to arrive.
Fast and responsible delivery. Will be ordering more in the future for sure
I buy very good extensions for dyeing, because I am redhead and the hair is soft. I will buy again
Wonderful hair, identical to human hair, I liked the smell, well packed, it looks very natural, it's just a little hard to put on. Arrived within the estimated time
Excellent quality
tnx
The most perfect marble❤️❤️❤️❤️
Very cute, soft and natural
excelente
Girls from Israel-this is perfect for brave hair ball in short worth murder.
Not my first time order. Thin but great quality.
The quality of the hair is good, 7 pieces have arrived, I only wear two in my daily life, as my hair is very thin, I use more tresses for my hair, in general I am satisfied with the pocupus.
Perfect everything just don't look at the measurements and they are short but if they are not spectacular
The quality is good the color is beautiful, pity it are short I could not put them
I put in the Give a volume I thought it was beautiful.
They look amazing, the tone the volume the long, I loved it and the price is very accessible for the long and quality. I will reorder another package without fear to give myself more volume because I have it very short.
The quality of the hair is very similar to natural, the color is almost perfect, but I did not guess the length, so I will order again, there is a problem with the return, please be careful when ordering
They are what I asked, the quality the color, they are natural 100, arrived very quickly I loved😊😍
Good quality hair from Pleasant The dish returns I was my colleague. Get you so much.
Found the root very dark, but the hair is good, I recommend the purchase