How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
Customer Reviews
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Good value for my money. I am a ponytail type, and love them. Thickness was on point. The color was a true match to my hair. The length was not too long and not too short. I highly recommend this product as a buy.
While the shipping was fast and the smell good, the amount of shedding was shocking. For this price, I expected really good quality hair but it was shedding so much and it wasn't so full/dense. After weeks, when I comb, it still sheds hair all over the place.
I have not tried on this wig yet. But the shipping is fast and the quality of the wig is great for the price.
I received so many compliments on this ponytail. A few people that know me thought it was my actual hair due how well it blended in. Good quality.
Really cute can’t wait to use
It's so soft and realistic and feels very easy to style and it was very easy to attach to my head. It doesn't smell at all out of the pack and it doesn't have any shedding. The perfect ponytail.
Great quality 👌 feel really good no smell and very full 😊 👌 no tangle
If you’re looking for a ponytail, that resembles natural hair that’s soft and full, this is the hair. I am not pleased easily, but I am pleased with this!!!!
I like this hairstyle, it looks very realistic. Soft texture, perfect length, suitable density, and easy installation.
as described fast delivery
I like its texture, easy to install, looks natural, has a soft touch, and is very lightweight. It's worth the money, I definitely recommend it, and I will definitely make another purchase.
nice but thinner than I expected.
The ponytail clip is comfortable and secure, and the extensions are easy to put in and take out. I've worn them for both casual and dressy occasions, and they always look great.
Excellent price and quality! This is my go to for a really cute look that can be done quickly. I always get tons of compliments.
Love love it.. so much fun to wear... Easy to install.
The most beautiful full long REALISTIC ponytail!!!! I got 26 inches and you CANNOT tell me it ain’t mine. Pic coming soon.
Got sooo many compliments!!!
It has beautiful natural hair, which I really like. I suggest you keep the longest hair.
The install was easy and quick. Hair is soft and 100% human. Beginner friendly install.
Fine but the smell is very strong
This ponytail is so full and soft. I wore it for my birthday weekend and received so many compliments. It washed very well with only minimum shedding and flat ironed nicely. It was also easy to attach. I would purchase from this seller again.
I love this ponytail so much!! It is a true match for my natural hair!! It's easy to install if I want to have my hair done quickly, its thick and full and also curls very well. It also smells good surprisingly and is soft. It dors not shed
The hair is very good quality. I have purchased much hair and so far this is the best quality for the price.
Until I tied up my braid and it didn't fall off, everything went smoothly and there was no odor in my ponytail. Great shopping experience!
I bought this on my birthday, it's perfect. I have a natural head of hair, and the texture matches my hair very well. I like it!