How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
Customer Reviews
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Very cute ponytail with natural and soft appearance, it looks tight and does not fall out, delighted with the product
Arrived before the date. In good condition. Good packaging. 10/10 product. I recommend the market. I'll buy again.
Beautiful ponytail with texture and feel-good looks like natural hair and no unpleasant smell
The quality is excellent, I will only order from this seller
Very cute charm
The deputy came to Ukraine for two meats. I will hairy my list. Seller recommend.
Very beautiful I recommend only to take
very nice. Feel so real. I just love it. Thanks for the great product and great quality.... love it!!!!
Great, thank you. Soft hair, great. Shipping fast.
Very beautiful and quite natural for me, I loved it, thank you, I will ask again.
At first glance I thought the product would be thin, but after finger combing it the loose waves fulled. It's much more realistic than the brand I was buying from the hair salon and the price is much better as well.
This pony tail hair is soft and nice and it add a new look to me. I love it
Fantastic,, it seems natural,, very soft,, I recommend it, it arrived on time.
I love. Will definitely buy again. hair came very fast and looks fine. I recommend the seller and item is as described.
Beautiful exactly as on image
An incredible extension, it's perfect. I look amazing
Very thick and beautiful! Stands out from the rest! Long and voluminous!
Excellent product, only I would like the price lower for it. Buying every month for a replacement is a little expensive
Magnificent I recommend
Norms
Chic ponytail! Soft, fluffy, large enough! Thanks to the seller and the manufacturer! With color-guessed 100 percent, as they say-got "in the top ten"!
For its price is quite good, it is a long and soft ponytail, it has a nice glow and it came with two gift tires
I loved it! It looks very natural and fits perfectly, it is also super abundant. I made myself cool and what looks like is the wig. I will buy more😍🥰😍
For the price is absolutely amazing! Looks very good.
It should be like it. Mʼyakoy. For Turechchin delivery of the Bula maximum 2 Tizhnya