How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
Customer Reviews
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Arrived on time... it's very beautiful! I liked it. I recommend it.
This ponytail gave everything it was supposed to give for the price . Super full & very soft
Absolutely in love!
Identical as on the photo
I am satisfied the quality of a very good color like the one in the picture I have not attached but I think it will be great I recommend
Not the colour I expected. It’s a darker blonde. Appears to be good quality. Shipped and arrived quickly to Canada. I think I would have been happy with a true 613 colour.
The color is very beautiful is dark and the curls are very beautiful, it does not shine too much, it looks natural and it is pigtail, I love it and I arrive very quickly
Soft and beautiful 😍
For the product I have nothing to say the quality is there. On the other hand the zero delivery, the delivery man put the package on the Letter box which means that anyone could have taken my package!
My daughter for such a charivny tail... Puzzled.. Easy to wear and not to wear.. Rent for a dot.. You can find yourself puzzling the fluffy.. In and without roschisuvannie garny to the seller and the site
Iten in great condition, color and appearance according to the image.
looks real love this, beautiful, thank you, Arrived as described
looks real love this, pleased with product, Arrived as described, good value,,prefect,, makes me feel pretty
beautiful, thank you, Arrived as described , pleased with product, awesome looking hair thanks so much️
ponytail is cute, just like pic love it
I love this ponytail extension hair piece! It looks so natural and the hair is very soft!
The quality of the hair is good but did not fall into color
Really nice pretty looks like the picture
Simply loved😍
excellent looks and feels amazing highly recommended
I love this hair quality, softness volume. Would surly recommend
I am absolutely in love with this pony. Definitely recommend.
Love it
Very satisfied excellent product
Wow, just beautiful. The hairpiece is as bushy as on the photo and the hair is very soft to the touch. I highly recommend