How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
Customer Reviews
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I love this pony!! It was perfect for the style I wanted. The curls, color, texture, & thickness was perfect
I highly recommend getting this ponytail I used it on my client and she fell in love with it most definitely will order again.
Easy to install a really soft and curly ponytail and the hair is soft and I love the color It's full and looks good
This product is great! I love being able to get a super long curly hair look with minimal effort! It's as easy as throwing my own hair in a pony tail and attaching this! It feels secure and I can shake and turn my head without any worry of loosing this or it coming undone enough for people to tell
THE HAIR IS AMAZING it’s soft and easy attachable I love it 🫠
Just like the picture… I love it . Can wait to try it on. The shipping was fast 🤗
The hair finally came after much waiting. It feels really nice for a synthetic hair piece. I can't wait to wear it.
Perfecto
Love the length and the color use this for myself
Beautiful and quick way to get your hair together for night out with the girls. Beautiful ponytail, quick to install, soft curls and no awful scent.
Very beautiful my ponytail, thank you
Lovely 🥰
Love it, great quality.
It looks so full so nice lovee it
I love the texture. It’s smooth and shiny. Also it looks real
Exactly what I ordered and I love it
Lightweight Easy to install
Perfecto
I love this ponytail; the hair is very soft.
Beautiful hair
This is a beautiful hair piece. It's soft and did the job! No weird smell. No shedding.
I liked it so much I ordered another one
I Loved it. Will purchase again.
This ponytail was easy to install and gave me exactly what I needed! Very realistic, curly and soft.
Beautiful ponytail, very full, loved