How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
Customer Reviews
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Top picks just for you
Very good product
Does not come with buttons to control the temperatures
Everything in perfect condition
I love super nice I got everything in excellent condition I would really ask for it again super father
Works great we will only know the quality of the work Thank you very much for the product packaging not crumpled
Super light, heat the right and the tip helps a lot when shaping the keratin
Exceeded my expectation, it heats up a lot, I still didn't use it just tested it, I just found the plug of the old outlet, but I go for an adapter and it looks great
Bueno
Item as photo and description. The delivery is fast. Thanks to the seller. I recommend it.
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The item arrived fine, it is a gift for my daughter - I made her happy with this gift. I am satisfied with the work of the supplier and the speed with which my order was processed. I can highly recommend.
It arrived well packaged as soon as I approve it✨
I don't use it yet, I thought it was going to be small but it is super good and comfortable the size, it comes well packaged and works very well🥰🥰🥰🥰
Arrived in good condition and is of good quality
It has arrived nothing damaged new very nice sealing machine not one time I buy it well that Pi keratin box is okay was foiled twice so I made the trip safely thank you I am happy for her and I recommend
Ordered forceps, very good, for the first time even noses of forceps that apply keratin smoothly, it is a pleasure to work
Great tongs. Good quality. The color is nice. Work well. I order extension tongs here all the time. Recommend
Arrived fast and well packed