How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
Customer Reviews
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Top picks just for you
Very well I would buy another color I would have put the photo but it is already tidy
That's cool. I recommend the seller and the store.
Ordered Sept. 27/24 and it came today! I am in alberta Canada. It’s early!!! I am so happy!! I didn’t want to take it out of the bag yet as I bought it for the Yule Ball in November. Also the tracking was GREAT!!!! So happy and you can feel safe with this seller and this item. Quality is good. Does not at all look cheap. Matches my hair exactly.
Beautiful hair piece . So easy to put ponytail. Hair matched my hair perfectly. Love the texture. Definitely buying again.
As I wanted a really long and thick gorgeous ponytail Recommended and trusted seller and fast shipping arrived before delivery date Thank you seller
🌺🤗Great hairpiece, perfect👍🏽🤗🌺
Amazing
What a horrible parcel service, it says that it got delivered to my address and I didn't receive anything. My neighbor just called me that my package was delivered to his house which is #256 and MY house is #356. Please stop using this delivery company CNMEX it's HORRIBLE.
Very functional
Recommended 100%, the color corresponds to the image. Has a lot of volume and is light. Very good purchase
After trying several hairpieces, this is by far the best texture in color match. The length is beautiful I may trim it. Because it’s so long I would still have enough length. I’m buying a second one.
Nice ponytail, very similar to narural, I love it!
This extension was better then I expected, It looks extremely real and feels natural. Very long and thick as well. Stays on.
This pony was everything I was looking for and more. It gave natural beautiful long luscious curls, exactly what I wanted. This ponytail was easy to use! No smell, great color, light and cute! I love it! thank you
looks like real hair! feels good as well! I was so happy when I seen the quality of this ponytail. The hair was long and full and had a beautiful wave that matched my natural pattern. The color was also spot on. The hair felt very soft and resembled real human hair. Can be reworn multiple times. Purchase now!