We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These are the most comfortable slippers ever I did ordered one half size bigger. Thank you
PERFECT ADORABLE AND SO SO SOFT MOM N LAW WILL LOVE IT FOR HER BIRTHDAY
perfect fit
nice and very comfortable, perfect fit. I would definitely buy again when needed.
I bought these a size bigger, only because I did not trust them to be true to size; they are big on me, but they ARE comfortable! I will buy another pair, this time closer to my size. I will say that they are not as much as a platform as they seem to be in the picture, nevertheless, I bought them for the comfort, and I am happy that they feel great to put on after being on my feet all day at work.
These are the BEST dang house shoes anywhere!!! I’ve ordered one in every color. They really are soft and comfy and awesome!!
Comfy! Cute
Very soft and comfortable. Thank you
perfect fit, love it, comfortable, Soft And Comfy
Absolutely love! Thick soft and so comfy!
My packages arrived at my front door and all the items were delivered. I will be shopping. I am pleased with my purchases
These are very comfortable and soft. I step into them out of the shower.
Purchased: 10.5-11 / Beige
Overall fit: Large
these are my all-time favorite slippers!! so soft and cushy. They are just so cute
very comfy
LOVE. I want to buy 100 more. They literally feel like walking on pillows. So cute/ feminine
So comfy and fluffy. In love with the way I can’t feel through the shoe.
These slippers are ver, very comfortable! I love wearing them. They we’re a free gift I won or I probably would not have bought them but now I am going to buy more so I always have a pair to wear after a long day at work.
Fit perfect and very soft and comfy
Perfect! If you’re a 10, order 10.5-11, Soft And Comfy. It helps my plantar fasciitis with my compression sock on, especially. I’m in them all the time when I’m home. It’s got about an inch of sole all around. Highly recommended.
so soft and comfy, very comfortable, perfect fit, love these. highly recommended
Cozy, perfect fit
Love how thick and soft these are I will definitely buy other colors.
true to size!! I love love them! I almost forgot I had them on and walked out the door! They are so comfy! Every Momma needs a pair!!
Comfortable, it feels like you're walking on clouds. I sized up, but that was my mistake. True to size, one of my best-buy
"I am so obsessed with these amazing slippers that I now have two pairs - one in black and one in pink. They are incredibly comfortable and I would rate them 10/10. They make the perfect gift for Christmas as they run true to size. I am in love with these slippers!"